Terms and Conditions

© 2018 by Umaverde Bed & Breakfast

Employee Log-in

Policies

We will do everything possible to make your stay most enjoyable. To ensure you will have a very pleasant experience at UmaVerde Bed & Breakfast, we have established the following policies. Please take a few minutes to review these policies, and feel free to contact us if you have any questions.

Reservation

Room rates include double occupancy and breakfast for two guests. Additional guests are charged Php750 per person and includes breakfast. Rates are quoted per night inclusive of applicable tax. Prices may vary from outdated quotes on other websites, and only rates as published on UmaVerde Bed & Breakfast website are guaranteed. We do not accept walk-in guests. All reservations should be made online. A 100% deposit representing the entire cost of all nights reserved will be charged to your credit card at the time of making your reservation. We accept Visa, Mastercard, American Express, PayPal, Diners Club, JCB, and Discover credit cards. We do not accept personal checks.

Check In/Check Out

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Check in time is between 2:00 p.m. and 5:00 pm. Arrangements for early or late arrivals should be made in advance with the Innkeeper. Please no calls or late arrivals after 5:00 p.m. out of respect and courtesy to other house guests and our Innkeeper. Early arrivals are discouraged since our small staff is busy turning the rooms over from the previous night to ensure everything is ready for your check-in at 2:00 p.m. Please no early drop-off of bags or in-room items.

Checkout time is at 11:00 a.m. and guests are asked not to linger on the property so our staff can prepare our facilities for incoming guests.

Cancellation

Making a reservation at a bed and breakfast is not the same as making a hotel reservation. Due to our small size, cancellations affect us significantly. A last minute cancellation gives us little chance of re-booking a room. For this reason, we uphold a strict cancellation policy:

  • Guests are responsible for payment of all nights reserved regardless of their actual arrival or departure date.

  • No-shows are responsible for full payment of their entire reservation. We will hold the room available for you for the first night reserved. The remainder of the reserved nights will be returned to inventory of rooms available for other guests.

  • Cancellations made up to seven (7) days prior to arrival will be refunded 50%, except for applicable fees. Cancellations made less than seven (7) days prior to arrival will be charged the entire cost of all nights reserved. If you shorten your stay during occupancy, the cancellation policy applies

  • Deposits are not transferable to another stay. Any and all rescheduled reservations will require a full payment by the guest. There are no exceptions to this policy including sickness, family emergencies, or weather related issues.

Owner's Rights

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UmaVerde Bed & Breakfast is privately owned and operated. Management reserves the right to refuse service to anyone. We will not be responsible for guest accidents or injury, or for the loss of money, jewelry, or valuables of any kind.

Property Issues

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Any damages, special clean-up resulting from damages, stolen items, or broken items occurring during your stay will be the full financial responsibility of the guest, including anyone traveling with the guest. Please report all spills and/or damages to the Innkeeper promptly.

Safety and Security

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For your safety and security, please remain indoors starting at 9 p.m. and be considerate of the other guests staying in the house by not making unnecessary noise that could disturb others. If you need to leave or arrive after 9 p.m., please notify our Innkeeper in advance so that appropriate arrangements can be made.

Privacy

Your privacy is important to us. If you contact us for information, we may request basic information including your name and how to contact you with answers. We only request this information in order to respond to your requests and we do not share this information with others. Likewise, our guest records are all considered confidential and never shared with any individual or organization. From time to time we do contact prior guests and others who are either prior guests or who have expressed an interest in UmaVerde Bed & Breakfast. Individual names and contact information are immediately removed from our list upon request.

Breakfast and Use of Kitchen

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Breakfast is served between 7 a.m. and 9 a.m. daily at the breakfast area. If you would like to have any non-registered guests join you for breakfast, there is an additional charge of Php250 per person, and advance notice to the Innkeeper is required. Bringing food and eating in the guest rooms are not allowed. ​Guests are welcome to use the house kitchen, including the refrigerator, microwave, dinnerware, silverware, and glassware. However, for the safety and comfort of all of our guests, cooking by guests is not allowed. Drinking water is provided to guests for free. The water dispenser with hot and cold options can be found in the kitchen.

Alcoholic Beverages

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UmaVerde Bed & Breakfast does not hold a license to resell alcoholic beverages. For the safety and security of all of our guests, drinking alcoholic beverages is not allowed in the premises.

Smoking and Candle Burning

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For the safety and comfort of all of our guests, we do not allow smoking, fireworks or incense and candle burning in any of our guest rooms or on any of the grounds of UmaVerde Bed & Breakfast. Guests smoking in the house or on the grounds will be charged a minimum Php5,000 fee to return any room to a non-smoking status.

Guests, Children, and Pets

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We cater to the comfort, privacy, and security of our registered guests. Persons not staying overnight at the house are not permitted in the house at any time, except with prior Innkeeper approval and only in the receiving area. UmaVerde Bed & Breakfast is regarded as a quiet escape and relaxing getaway for most of our guests, and we work hard to foster that environment. Therefore, it is not an appropriate place for children under 12. We regret that we are not able to accommodate guest pets.

Photography and Outside Guests

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While we understand that our grounds may be a perfect setting for your photographs, we do not allow outside photographers or group, family, graduation, or wedding photographs without prior permission of the Innkeeper, and only if no guests are staying at the house. A Php1,000 per hour fee for use of the grounds will be charged and payable at the end of the session. Any damages, clean-up resulting from damages, stolen items, or broken items occurring during the photography session will be the full financial responsibility of the paying guest, including anyone in guest's company. Guests who are not staying in a room at the house are strictly forbidden from entering the house or using its facilities. To ensure privacy, photographs of our guests are not permitted without their prior permission. Persons who are not guests found to be on property taking personal photographs without permission or enjoying our facilities, will be considered trespassers and subject to the penalties of that violation.